Solutions · Ecommerce

Ecommerce automation for modern brands

Agents that quietly run the whole ecommerce loop - orders, carts, returns, stock, support, growth - across Shopify, WooCommerce, WhatsApp, and every courier and ad platform in between.

Plays nicely with
  • Shopify
  • WooCommerce
  • WhatsApp
  • Razorpay
  • Stripe
  • Delhivery
  • Meta Ads
  • Klaviyo
store.control live
today
Orders shipped
312
Returns closed
18
Tickets auto-solved
146
  • cart
    Recovered ₹4,299 - WhatsApp reply in 42s
    just now
  • ship
    Order #TF-9821 booked · Delhivery · Bengaluru
    1m
  • refund
    Refund ₹1,299 released · return QC passed
    3m
  • drop
    New drop scheduled · IG + WA · 18:00 IST
    6m
6 agents activeavg. response · 4.2s
Live ecommerce operations dashboard powered by 20X agents.
Order → ship
6 min
Ticket deflection
78%
Cart recovery
18%+
Return → refund
48h
What we automate

Six flows that run the ecommerce loop.

Each one is a production-ready agent flow you can turn on independently - or wire together as the operating system for your store.

  • Fulfilment

    Orders that ship themselves

    Every new order is triaged, fraud-checked, allocated to the cheapest carrier, and confirmed to the buyer - without a human touching it.

    1. 01Order webhook
    2. 02Fraud + address check
    3. 03Reserve stock + label
    4. 04Notify buyer
    Order → ship
    6 min
    WISMO tickets
    -38%
  • Recovery

    Cart recovery that isn't spammy

    One agent watches cart signals, picks the right channel and moment, and writes in your brand voice - with the exact product they left behind.

    1. 01Cart idle detection
    2. 02Intent scoring
    3. 03Compose in brand voice
    4. 04WhatsApp then email
    Cart recovery
    18%+
    Vs generic drip
  • Returns

    RMAs without the ping-pong

    Full return loop - photo review, policy check, reverse pickup, QC, and refund - with a human only stepping in on edge cases.

    1. 01Return form + photos
    2. 02Condition grading
    3. 03Reverse pickup
    4. 04Refund or restock
    Return → refund
    48h
    Auto-approved
    92%
  • Inventory

    Stock decisions on autopilot

    Agents watch every SKU and decide whether to reorder from suppliers, relist a return, or quietly hide a product until it's ready.

    1. 01Threshold watch
    2. 02Decide action
    3. 03Draft PO or hide PDP
    4. 04Notify buying team
    Oversells
    0
    Dead stock
    -27%
  • Support

    'Where is my order?' - handled

    Support agents read the buyer's message, pull live tracking, and reply in the same tone and channel the buyer wrote in.

    1. 01Inbound message
    2. 02Match to order
    3. 03Live courier data
    4. 04Reply in-thread
    Deflection
    78%
    First reply
    42s
  • Growth

    New drops that launch themselves

    One agent writes the PDPs, another schedules the launch on Instagram and WhatsApp, and a third watches sell-through and reallocates budget the same day.

    1. 01New SKUs land
    2. 02Write PDPs + SEO
    3. 03Schedule launch
    4. 04Watch + reallocate
    Drop → live
    3 hrs
    Day-1 sell-through
    +31%
Works with Shopify, Woo, custom 50+ courier + payment integrations Human-in-the-loop where it matters
Case study

Thrifti - resale, running on 20X.

A curated resale marketplace using every flow above - orders, returns, WhatsApp commerce, and a pincode-to-payout seller journey.

Auto-shipped / month
4,820
Support deflected
78%
Cart recovery
18.4%
Return → refund
48h
Read the Thrifti case study
Thrifti on 20X
online · replies in ~4s
Hey! I want to sell a Zara denim jacket.
Love it. Drop 3-5 photos - front, back, label, any flaws.
Photo of a Zara oversized denim jacket shared by the seller in the WhatsApp selling flow.
[3 photos]
Drafted: Zara Oversized Denim · M
Suggested ₹1,240.
Go live at ₹1,299.
WhatsApp seller flow on Thrifti powered by 20X.

Ship the whole loop in a week, not a quarter.

We'll wire your Shopify, courier, WhatsApp, and ads into 20X - or hand you the templates so you can do it yourself.