Terms of Service

By creating an account, subscribing to a plan, or otherwise accessing 20X ("the Service"), you agree to be bound by these Terms of Service and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

20X is an AI operating system that lets teams build, deploy, and orchestrate autonomous AI agents, workflows, and integrations. Features, pricing, and availability may change; we will provide reasonable notice of material changes.

You must be at least 18 years old and capable of forming a binding contract. You are responsible for safeguarding your credentials and for all activity under your account. Notify us immediately of any unauthorized use at security@20x.business.

Paid plans renew automatically at the interval you select (monthly or annual) until cancelled. Fees are charged in advance and are non-refundable except as stated in our Refund & Cancellation Policy. Prices are exclusive of applicable taxes (GST, VAT, sales tax) which will be added where required. You authorize us and our payment processors (including Stripe, Paddle, and Razorpay as applicable) to charge your payment method for all fees due.

One-time setup fees are scoped to the package you buy. If you move to a higher package at any time, the difference between the two published setup fees becomes payable and is invoiced with the first bill on the new package. Setup fees already paid are not refunded, credited or pro-rated if you move to a lower package or cancel.

You will not (a) use the Service to violate any law or third-party right; (b) upload malware or attempt to breach our security; (c) resell or white-label the Service outside the terms of your plan; (d) use the Service to generate content that is unlawful, harmful, deceptive, or infringes intellectual property; (e) exceed rate limits or reverse engineer the Service.

If you connect a Facebook Page or Instagram professional account, you must also comply with Meta’s Platform Terms, Developer Policies, Community Standards, and messaging policies (including Instagram Messaging and Messenger Platform rules). You will not use the integration to spam, scrape, or contact people without a lawful basis and any consent Meta requires.

The Service, including software, models, and branding, is owned by Setoo Solutions Pvt Ltd and its licensors. You retain ownership of the content and data you submit ("Customer Data") and grant us a limited licence to process it solely to provide and improve the Service in accordance with our Privacy Policy and Data Processing Addendum.

The Service uses large language models and may produce outputs that are inaccurate, incomplete, or unsuitable for your use case. You are responsible for reviewing outputs before relying on them, especially in regulated, safety-critical, or legally binding contexts. Do not use 20X to make solely automated decisions with legal or similarly significant effects on individuals without appropriate human oversight.

Replies sent through a connected Facebook Page or Instagram account may be AI-generated. You are responsible for the content of those replies as if you had written them, including disclosure to the people you message where the law or Meta’s policies require it, and for obtaining messaging consent.

The Service integrates with third-party tools (CRMs, email, messaging, model providers, and Meta Platforms). Your use of those services is governed by their own terms. We are not responsible for third-party outages, changes, or content.

Facebook and Instagram

• You must comply with Meta Platform Terms and Developer Policies for every Page and Instagram professional account you connect.
• You represent that you have authority to connect those accounts (for example, you are an admin) and that connecting them does not violate Meta’s terms or any third-party right.
• You are responsible for messaging consent and for the content of AI replies sent as your business, including automated replies generated by 20X.
• We may suspend or disconnect an integration if Meta requires it, if we reasonably believe the connection violates Meta’s policies or these Terms, or to protect the Service or other users.
• Meta Platforms, Inc. is not a party to these Terms, is not responsible for 20X, and gives no warranty, express or implied, with respect to the Service. Your relationship with Meta remains solely between you and Meta.

We may suspend or terminate your access for material breach of these Terms, non-payment, or activity that risks harm to the Service, other customers, or third parties. You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing period.

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service will not exceed the fees you paid to us in the twelve (12) months preceding the event giving rise to the claim. Neither party will be liable for indirect, incidental, special, consequential, or exemplary damages.

You will indemnify and hold harmless Setoo Solutions Pvt Ltd and its officers, employees, and affiliates from any claim arising out of your Customer Data, your use of the Service in violation of these Terms, or your violation of any law or third-party right.

These Terms are governed by the laws of India. Subject to applicable consumer-protection law, the courts at Pune, Maharashtra will have exclusive jurisdiction over any dispute. For customers in the EU/UK, mandatory local consumer rights are not affected.

We may update these Terms from time to time. Material changes will be notified by email or in-product notice at least 15 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

Setoo Solutions Pvt Ltd - legal@20x.business - Contact details.