Teams usually automate whatever is shouting: the inbox that exploded this week, the report the CEO asked for, the one VIP who complained. That is a local optimum. The global question is which workflow is high volume, slow, rule-shaped, and expensive — at the same time.
The free Automation Opportunity Quiz is five questions designed to force that comparison. It scores four dimensions, maps your primary pain to a 20X solution, and gives you a sentence you can argue with. It will not discover a secret process hiding in the company. It will stop you from starting with the wrong one.
What is the Automation Opportunity Quiz?
It is a free 20X discover tool. You answer five multiple-choice questions about one workflow (or about “the biggest mess,” which the first question names). You get:
- a total score out of 80
- a fit label: strong / partial / pilot-or-redesign
- a recommended workflow and recommended agent line
- a short “what a 20X agent would do” panel with a link to the matching solution
- a breakdown of how the four scored dimensions added up
- optional share card and PDF
The tools hub tagline still says “Answer 8 questions.” The live quiz is five. This article describes the live quiz. If you came from a search for “8 questions,” you are in the right place — the product is the five-question flow.
It is useful when leadership agrees “we should use AI” and nobody agrees where. It is not a process-mining scan, not an audit, and not a substitute for pricing the labour once you have a candidate.
How does it work?
Question 1 — challenge — is not scored. It routes:
- Customer support overload → customer support solution / support voice + chat agent
- Slow lead follow-up → lead qualification / lead qualification voice + WhatsApp agent
- No-shows and missed appointments → appointment booking / booking + reminder agent
- Manual data entry and document handling → internal operations
- Slow internal reporting and coordination → internal operations
There is an ecommerce workflow in the engine’s type map; the five live challenge options do not currently select it. Do not invent an ecommerce quiz path that is not on the form.
Questions 2–5 are scored 0–20 each (max 80, which is what the result UI shows as /80):
| Dimension | Your choice | Points |
|---|---|---|
| Monthly volume | Under 100 / 100–500 / 500–2,000 / over 2,000 | 0 / 8 / 15 / 20 |
| Handling time | Under 5 min / 5–15 / 15–30 / over 30 | 5 / 12 / 18 / 20 |
| Rule-based | Fully / mostly / sometimes / rarely | 20 / 15 / 8 / 2 |
| Monthly impact | Under $500 (₹40k) / $500–$5k / $5k–$20k / over $20k | 5 / 10 / 17 / 20 |
Labels on the result:
- ≥ 60 — Strong automation fit
- 40–59 — Partial automation fit
- < 40 — Pilot or redesign first
A high score with “rarely predictable” is hard to reach because rules are worth up to 20 points. That is the point: volume without rules is still a people problem.
Progress UI: “Question X of 5” and a bar. After question 5 the engine runs, then you scroll to results. Retake is a text control at the bottom of the result — use it for a different workflow, not to fish for a prettier label on the same one.
How to use the Automation Opportunity Quiz
Open the Automation Opportunity Quiz.
1. Name the pain (question 1)
Pick the operational challenge that is actually eating the week, not the one that photographs well. If support is fine and leads rot, pick leads.
2. Volume (question 2)
How many times this task happens per month. If you picked support, that is tickets/calls/chats, not SKUs.
3. Handling time (question 3)
Average time for one occurrence. Include wrap-up if a human always does wrap-up.
4. Rules (question 4)
“Mostly predictable” is the honest home for FAQ-heavy queues. “Fully rule-based” means same inputs, same outputs. “Rarely” is a warning, not a moral failure — it usually means redesign the process before an agent.
5. Impact (question 4 of scoring / question 5 on screen)
Monthly revenue or cost impact of this workflow. Bands are dual-labelled in USD and INR so you do not have to convert in your head.
6. Read score, recommendation, breakdown
Open “How is this score calculated?” if you need to show someone the four bars. Follow the solution link for the recommended agent family. Use Calculate the ROI → to jump to the AI Agent ROI Calculator with that workflow still in mind (the quiz does not pipe answers into the ROI sliders — you will enter volume and time again, which is healthy).
7. Share or PDF if you need an artefact
Share card and PDF gate are on the result. The quiz itself stayed free and unauthenticated.
Key features
Five steps, one path. No branching maze. Hick’s Law: finish it.
Score and routing are separate. You can score “strong fit” on a support queue or a lead queue. The first answer chooses the solution URL.
Visible math. Breakdown steps for volume, handling, rules, impact — each /20.
Honest low-score label. “Pilot or redesign first” is a usable outcome. It means do not buy a platform to paper over a shapeless process.
Retake. Compare two workflows by running twice and writing down both scores. The product does not store a history in the browser beyond the current result.
Use cases
Ops and IT sequencing a first 20X agent. You need a room-temperature reason to pick support vs leads vs bookings.
Founders who have three fires. The quiz will not put out fires. It will rank which one is automatable.
Agencies scoping a client. Run it with the client in the room. The argument happens on question 4 (rules) more than on the score.
Pairing with cost tools. Support winner → voice cost and/or ROI. Leads winner → speed-to-lead. Bookings winner → no-show.
Example walkthrough
Suppose you answer:
- Slow lead follow-up
- 100–500 times/month → 8
- 5–15 minutes → 12
- Mostly predictable → 15
- $500–$5,000 / ₹40k–₹4L → 10
Total = 45 / 80 — Partial automation fit. Recommended workflow routes to lead qualification. Next honest step: put 200 leads, 15 minutes, and your wage into the ROI calculator, and/or run speed-to-lead if the pain is unworked demand rather than cheap labour.
A stronger run: over 2,000 volume (20), over 30 minutes (20), fully rule-based (20), over $20k impact (20) = 80, labelled strong fit. That combination is rare and should make you suspicious if it took ten seconds to click. If it is real, you have a first workflow.
Tips for better results
One workflow per attempt. Mixing “support plus finance plus the founder’s inbox” produces a mush score.
Let the sceptical person click rules. If they smash “rarely,” believe them and fix the process.
Don’t reverse-engineer 60. The labels are guidance, not a pass mark for a vendor demo.
Write the four scores down. You will forget which band you picked by the time you open ROI.
After a strong leads score, still measure delay. High volume follow-up can be a speed-to-lead problem even when labour ROI looks modest.
Common mistakes
Expecting eight questions. There are five. The engine comment in code even says five. Trust the UI in front of you.
Thinking 80 means 80% ticket deflection. The denominator is quiz points, not production KPIs.
Ignoring a low score and deploying anyway. The label “pilot or redesign first” is the tool doing its job.
Assuming ecommerce is a quiz option. It is not on the five challenge choices. Ecommerce operators should pick the closest real pain (support, bookings, data entry) or go straight to the ecommerce solution.
Who should use this tool?
Anyone asked to “pick a first agent” without a map: founders, COOs, support leads, sales ops, consultants. Skip it if the first workflow is already obvious and you only need a rupee figure — go to ROI.
Take the free Automation Opportunity Quiz — no account. Then price that workflow, start free, or book a strategy call.
Frequently asked
Questions, answered.
- Five. You answer your biggest operational challenge, monthly volume, average handling time, how rule-based the work is, and monthly revenue or cost impact. The score uses the last four answers (0–20 each, 80 max). The first answer chooses which 20X solution to recommend.
Written by
20X team
Editorial · Setoo
20X is built by operators, engineers, and consultants at Setoo. We write about the operational work AI agents should complete — not the slogans around them.