Answer every customer before they wonder if anyone is there.
One agent layer across chat, email, voice and WhatsApp. It reads intent, pulls the real record, resolves what it can, and hands humans only the conversations that need judgement.
- Zendesk
- Intercom
- Freshdesk
- Gmail
- Slack
- Twilio
- Stripe
- just nowchatRefund query resolved · policy checked · ₹1,299 released
- 2mvoiceCall summarised + logged to Zendesk · no hold time
- 5mlangHindi ticket answered in Hindi · escalation not needed
- 9mescalateEnterprise account routed to human · full context attached
- Ticket deflection
- 78%
- First reply
- 42s
- Response time
- -65%
- CSAT
- +40%
Six flows that run your support desk.
Turn on one flow or the whole desk. Every agent works from your real systems, your tone of voice, and your escalation rules.
- Triage
Every inbox sorted in seconds
Incoming messages are classified, prioritised, deduped and routed before your team opens the queue.
- 01Message lands
- 02Intent + urgency scoring
- 03Match to account
- 04Route or auto-resolve
- Tickets tagged
- 100%
- Manual triage
- -70%
- Answers
Replies grounded in your docs
Agents answer from your help centre, policies and past tickets - with citations, and a hand-off when confidence drops.
- 01Retrieve sources
- 02Draft in brand voice
- 03Confidence check
- 04Send or escalate
- Deflection
- 78%
- Made-up policies
- 0
- Voice
Phone lines that never hold
Voice agents pick up instantly, verify the caller, resolve routine requests and log a clean summary to your helpdesk.
- 01Call answered
- 02Verify caller
- 03Resolve or transfer
- 04Summary + CRM log
- Hold time
- 0s
- Coverage
- 24/7
- Multilingual
Same quality in every language
Customers write in their language and get a native-sounding reply - without you hiring a team per market.
- 01Detect language
- 02Answer natively
- 03Keep glossary terms
- 04Log translation
- Languages
- 30+
- Support team
- 1
- Actions
Refunds, swaps and updates - done
Agents don't just reply, they act: issue refunds inside policy, change addresses, reset access, extend trials.
- 01Verify entitlement
- 02Check policy limits
- 03Execute action
- 04Confirm to customer
- Auto-approved
- 92%
- Resolution
- 1 touch
- Insight
Weekly voice-of-customer, automatic
A reporting agent clusters themes, spots emerging issues, and drops a briefing into Slack before your Monday call.
- 01Cluster tickets
- 02Detect spikes
- 03Draft briefing
- 04Post to Slack
- Briefing ready
- Mon 9am
- Analyst time
- 0 hrs
What teams ask us first.
- Will it invent answers?
- No. Agents answer only from sources you connect, cite what they used, and escalate when confidence is low.
- How long does it take to go live?
- Most support desks are answering real tickets within a week - connect your helpdesk, point at your docs, set escalation rules.
- Can humans stay in control?
- Yes. You choose which actions are fully automatic, which need approval, and which always go to a person.
Cut response time this week, not next quarter.
We'll wire your helpdesk, docs and channels into 20X - or hand you the templates so you can do it yourself.